SHIPPING

RETURNS

Returns of merchandise may be made within the first 7 days after you receive the merchandise for a refund. Returns made between the 8th & 30th days after you have received them will be for online credit only. No Returns will be accepted after 30 days.

To return an item, call our business number during normal business hours at 540-921-7438 for a return item authorization number. Returns made without this number will not be accepted nor refunded.

Items returned must be in original packaging (packaging should be in new condition as well), be in the same condition it was when it left our store, unused & in re-saleable condition.

You are responsible for the shipping & insurance on any items you return.

Refunds/credits issued will be subject to a 15% re-stocking fee as well as charges for any free-shipping we may have provided when the item was originally shipped to you. Of course if there is a problem with your order, no re-stocking fee or any other charges will be charged to you.

Special ordered items will not be accepted for returns.

We do not handle warranty claims/returns. Those type returns should be handled directly with the manufacturer of your product/item.

You may call us at 540-921-7438 or e-mail us at info@icanoethenew.com at any time to check on the status of your return or to request a return item authorization number. Top